ISP-Invoice is seen by many customers as a business-critical application where maximum uptime of the application is of utmost importance.
Om deze redenen kunnen wij onze klanten een supportcontract aanbieden. Een supportcontract biedt een aantal voordelen:
- ISProjects gives a response time and related resolution time for each logged incident.
- The resolution time is dependant on the severity of the incident.
- The costs charged per call are determined in advance and specified in the Service Level Agreement.
