ISP-Invoice is seen by many customers as a business-critical application where maximum uptime of the application is of utmost importance.
That is why ISProjects is able to offer its customers a support contract. A support contract provides a number of benefits:
ISProjects gives a response time and related resolution time for each logged incident. The resolution time is dependant on the severity of the incident. The costs charged per call are determined in advance and specified in the Service Level Agreement.